The SLK Groups United States

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General office

The SLK Groups
572 W Spruce St.
Hazleton
PA ,18201-5771
United States

Phone: +1 570-459-2256
Site: http://www.slkgroups.com

Contact Person

Keith Tucholski / Sales
Phone: +1 570-459-2256

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Composée d’experts du monde des réseaux et télécoms, DigiVoip aide les Entreprises à se doter d’infrastructures performantes leur permettant d’améliorer leur efficacité tout en diminuant leurs coûts de fonctionnement.