The Communication Gateway United Kingdom

Your rate:

Rating: 0/0.00/5

General office

The Communication Gateway
23 Main Road
Naphill
,HP14 4QD
United Kingdom

Phone: +44 1494 372600
Site: http://www.comgw.co.uk

Hardware
Hosted VoIP billing service provider
Internet Fax Service Provider
Internet Telephony Service Provider
Mobile VoIP
Network Service Provider
Voip consulting

Call Back
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Fax To Fax
Hosted VoIP
Installation and Support Services
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
System Integration

Not data

SIPMarket

TATAMAX Limited

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI