Telsome Denmark
General office
Telsome
Hammerholmen 44
Hvidovre
Seeland ,2650
Denmark
Phone: +45 46 904 000
Site: http://www.telsome.dk
Contact Person
Keld Bendtsen / Development Director
Phone: +45 46920999
Telsome
Hammerholmen 44
Hvidovre
Seeland ,2650
Denmark
Phone: +45 46 904 000
Site: http://www.telsome.dk
Contact Person
Keld Bendtsen / Development Director
Phone: +45 46920999
- Hardware
- Internet Telephony Service Provider
- Call Routing VoIP Solutions
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
PanTerra Networks Inc.
PanTerra''''''''s WorldSmart delivers cloud-based unified communications to businesses around the world, integrating business VoIP, web and desktop collaboration, digital fax, instant messaging, presence, mixed medium group conferencing and call center se
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