Telewise Group China
General office
Telewise Group
18B, Guanhaige,Jinxiuhuayuan
ShenZhen
Guangdong ,518053
China
Phone: 0086-755-26940161
Site: http://www.call28.com
Telewise Group
18B, Guanhaige,Jinxiuhuayuan
ShenZhen
Guangdong ,518053
China
Phone: 0086-755-26940161
Site: http://www.call28.com
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- VoIP Billing Software Provider
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Collaboration
- Data Conferencing
- E1 Bulk Wholeseller
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Outsourced Billing
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- System Integration
- Termination
- Voice and Video Conferencing
- Web Call
- Web To Phone
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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