Teletone Communications Technology Limited Hong Kong

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General office

Teletone Communications Technology Limited
Suite 613, Pacifc Trade Centre
Kowloon Bay
,HKSAR
Hong Kong

Phone: +85 223 051 833

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
VoIP Billing Software Provider
Voip consulting
Hardware

Phone To Phone
Gatekeepering
Outsourced Billing
Termination
Billing Software
Call Routing VoIP Solutions
System Integration
Consultancy Services
Installation and Support Services
H.323 Softswitch & CPE

Dialogic Based
QiiQ
Welltech

Trabas
QBill

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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