Teleseg Chile

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General office

Teleseg
Lago Villa Rica #21
Renaca
Vina del Mar ,520180
Chile

Phone: 5682206202
Site: http://www.teleseg.cl

Contact Person

Eduardo Olivares / Manager
Phone: 5682206202
Phone: 5682206202

Voip Termination ISP

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Custom Open Source Billing Solution

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CAUDALES TELECOM

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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