TELES Communication Systems France

TELES Communication Systems is a leading provider of equipment, solutions and services to fixed, fixed-mobile convergence and Next-Generation-Network (NGN) service providers. With more than 160 carrier network customers and millions of voice ports deploye

TELES Communication Systems is a leading provider of equipment, solutions and services to fixed, fixed-mobile convergence and Next-Generation-Network (NGN) service providers. With more than 160 carrier network customers and millions of voice ports deployed worldwide, TELES has been at the forefront of telecoms innovations for over two decades. A pioneering force in VoIP technology development since 1996, today we are showing the way forward in the growing NGN/IMS world. TELES has become a byword for quality, technology and performance to its customers across the globe. A driving force in the telecoms landscape, TELES has firmly established itself as a provider of leading-edge solutions in the VoIP and NGN worlds.

MISSION

Our mission is to provide top-quality NGN products based on our leading edge technology. We do this by effectively harnessing our research resources to develop next-generation products and services which match our clients

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TELES Communication Systems
Le Monge, 22 place des Vosges
La D?fense 5
Courveboie ,92400
France

Phone: 00 33 1 46 67 46 10
Site: http://www.teles.com
Contact Person

Sandra Vodene / Marketing Manager
Phone: 00 49 30 399 28 066
  • Hardware
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Installation and Support Services
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • Audiocodes
  • Billing system of own development

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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