Telequant Canada

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General office

Telequant
800 Victoria Square, Suite 5387
Montreal
Quebec ,H4Z 1E8
Canada

Phone: 514-283-2157
Site: http://www.telequant.com

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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