TelePacket, Inc. United States
General office
TelePacket, Inc.
27455 Tierra Alta Way, Suite A
Temecula
CA ,92590
United States
Phone: +1 951-757-2248
Site: http://www.telepacket.com
TelePacket, Inc.
27455 Tierra Alta Way, Suite A
Temecula
CA ,92590
United States
Phone: +1 951-757-2248
Site: http://www.telepacket.com
- Hardware
- Internet Telephony Service Provider
- Network Service Provider
- Voip Termination ISP
- Partnering for Origination and Termination
- Cisco Systems
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Broadvox Direct
Broadvox Direct is a division of Broadvox LLC, a telecommunications company specializing in providing VoIP telephone services nationwide.
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