Telenova Comunicacoes Ltda. Brazil

Since the year 2000 TeleNova is one of the leading providers of voice over IP products and services in the Americas, with numerous direct points of presence reaching deep into Latin America. Our state of the art VoIP network provides quality voice services to telecom service providers and carriers throughout the world. With offices in the United States, Brazil, and Argentina, TeleNova Communications has what it takes to provide our customers with quality voice services and applications. Utilizing TeleNova Communications` products and services is a cost-effective and fast way to enhance your existing telecommunications business.

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General office

Telenova Comunicacoes Ltda.
Rod SC 401 ? IlhaSoft
Florianopolis
,88030-001
Brazil

Phone: +55 48 233 4748
Site: http://www.telenova.com

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Coms.Net

Coms.Net is the VoIP telephone system that YOU configure. Coms.Net combines the free calling of VoIP with PBX features. Get free calls within your team, wherever they are. Get massively discounted call rates to any landline, home and abroad. AND no capita