Telekom International Ltd. Bangladesh

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General office

Telekom International Ltd.
YUNUSCO CITY CENTER, C.D.A. AVENUE, NASIRABAD G.E.C CIRCLE.
CHITTAGONG.
CHITTAGONG. ,4000
Bangladesh

Phone: 8801732717587
Phone: 0088031-2857661
Site: http://www.telekom.com-www.icon.com

Contact Person

SHARIF HOSSAIN - mazharul anwar / mazharul anwar
Phone: 8801732717587
Phone: 8801199270838

Hosted VoIP billing service provider

H.323 Softswitch & CPE

Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways

AA VoIP Enabler

Telekom International Ltd.

Mum Tel

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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