Telefone Media Hong Kong
Telefone Media VoIP Billing Solutions are supported with supported clients’ account, real call management, and flexible rate policies.
Telefone Media is a global leading provider of customizable Premium Rate Numbers, Wholesale Routes, VoIP Billing Solutions, and Soft Switches.
General office
Telefone Media
20/F, CHAMPION BUILDING, 287-291, DES VOEUX ROAD CENTRAL
SHEUNG WAN
,287-291
Hong Kong
Phone: +852 8191 3451
Site: http://www.telefonemedia.com/
Contact Person
Sales Telefonemedia / Sales
Phone: +852 8191 3451
Telefone Media
20/F, CHAMPION BUILDING, 287-291, DES VOEUX ROAD CENTRAL
SHEUNG WAN
,287-291
Hong Kong
Phone: +852 8191 3451
Site: http://www.telefonemedia.com/
Contact Person
Sales Telefonemedia / Sales
Phone: +852 8191 3451
- International VoIP Wholesale Provider
- VoIP services
- voipswitch
- Wholesale VoIP services
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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