Telecomm1stop United States

Telecomm1Stop provides a wide range of professional services to our clients working in telecommunications, information systems, finance, government and high technology industries. We provide management consulting, education, systems implementation and technical services to help our clients improve organizational performance to deliver better results.Our work is based on data driven research to make sure that you are receiving the most innovative and cost effective solutions in today fast paced industry.Founded in 1999 Telecomm1Stop supports a world-wide customer base through a network of experienced consultants and staff operating in over twenty-five countries across four continents.

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General office

Telecomm1stop
50 East Saint John Ste206
San Jose
California ,95112
United States

Phone: +1-800-322-8977
Phone: +1-408-629-0669
Site: http://www.telecomm1stop.com

Contact Person

Rory Talley / Director Of Oper
Phone: +1 408-629-0669

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Wireless Broadband
Voip Termination ISP
Voip consulting

Phone To Phone
Phone To PC
Fax To Fax
Web Call
Gatekeepering
Outsourced Billing
PC to Phone
IP devices
Web To Phone
Collaboration
Data Conferencing
Voice and Video Conferencing
Termination
Billing Software
Call Relay VoIP Solutions
Matrix
E1 Bulk Wholeseller
Call Routing VoIP Solutions
Partnering for Origination and Termination
Project Mangement Services
System Integration
Consultancy Services
Installation and Support Services
H.323 Wireless/ GSM VoIP Solutions

Cisco Systems
Quintum
Lucent

Oracle Based own system

PacTel Corporation

Alliance IP Network

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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