TelecomBD Bangladesh

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General office

TelecomBD
Kalabagan
Dhaka
Dhaka ,1205
Bangladesh

Phone: 8801199487016

Contact Person

Muhammad Saiful Amin / CEO
Phone: 8801199487016

Internet VoIP and Video Conferencing Service Provider

H.323 Softswitch & CPE
H.323 VoIP Gateway
Partnering for Origination and Termination
SIP VoIP Gateway
Termination

Quintum

Billing system of own development
Custom Open Source Billing Solution

Mir Phone

Cyberdesh

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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