Telecom Solutions Spain

Become a Telecom Solutions VoIP partner and form part of a unique team of specialists in IP Telephony. From large projects to only one line, Telecom Solutions allows you to benefit from your experience in IP Telephony and create your own list of clients.

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General office

Telecom Solutions
C/ Yerma 8, 1?-Q
Madrid
Madrid ,28033
Spain

Phone: +34 902 474 484
Phone: +34 619 980 462
Site: http://www.telecomsolutions.es

Contact Person

Antonio Vald / Sales Manager
Phone: +34 902 474 484
Phone: +34 619 980 462

Internet Telephony Service Provider
SIP Billing
Voip Termination ISP

Billing Software
Consultancy Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Voice and Video Conferencing

Cisco Systems

Matrix

Midworld Networks, S.L.

Dile4G

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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