Telecodex Inc. Canada

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Telecodex Inc.
308 Proulx
Quebec
Quebec ,G1N1W8
Canada

Phone: 4189079222
Site: http://www.telecodex.com

Contact Person

Stephane Thevenot / Businesses Relations
Phone: 5146641205

Hosted VoIP billing service provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination

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Lucent

Billing system of own development

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Telecodex Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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