Telecentro Co., Ltd South Korea

For over 12 years, We''ve been doing VoIP in Korea and we can do global business with you successfully.

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General office

Telecentro Co., Ltd
#803, EnC Dream Tower, Gasan-dong 60-44, GeumCheon-Gu
Seoul
Seoul
South Korea

Phone: +82-70-7945-0200
Site: http://www.telecentro.co.kr

Contact Person

Sung Kim / CEO
Phone: 82-70-7945-0202
Phone: 82-10-4303-5286

Wireless Broadband

Not data

Asterisk

Not data

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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