Telecall Japan KK Japan

Point of Presence in JAPAN, Philippines, Brazil, USA, Uk, Portugal and Hong Kong

Gatekeepering, H.323 VoIP Gateway, Partnering for Origination and Termination, PC to Phone, Phone To PC, Phone To Phone, SIP VoIP Gateway, Termination, Web Call, Web To Phone

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General office

Telecall Japan KK
Koto Ku Umibe 11-2 Telecall Tokyo Bldg 3F
Tokyo To
Tokyo ,135-0012
Japan

Phone: +81-3-6659-8259
Phone: +81-90-7674-9298
Site: http://www.telecall.jp or www.telecallnet.com

Contact Person

Yamana Veridiana / Account carrier manager
Phone: +81-52-9796165
Phone: +81-90-7674-9298

International VoIP Wholesale Provider

Call Routing VoIP Solutions

Cisco Systems

Custom Open Source Billing Solution

iSERVE Corporation

Prime Time Telecoms Inc

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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