Tele24 kft. Hungary

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General office

Tele24 kft.
Victor Hugo 11-15
Budapest
,1132
Hungary

Phone: 3615774000
Site: http://www.tele24.hu
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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