Tele Express XII United States

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Tele Express XII
7800 River Road
North Bergen
,7047
United States

Phone: 16462378159

International VoIP Wholesale Provider
Internet Telephony Service Provider

E1 Bulk Wholeseller
H.323 Softswitch & CPE
SIP Softswitch & CPE

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Mera

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Proprietary

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Capratel, Inc

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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I6NET Solutions and Technologies, SL

I6NET Solutions and Technologies Limited is a pan-European company specialized in the development of new applications and advanced communication solutions. I6NET create new business solutions and opportunities with voice interactivity, helping phone and d