Tectcom Telecom Brazil
Voip Wholesale e empresarial.
PABX - Instalação, Configuração e Manutenção
General office
Tectcom Telecom
Rua Nossa Senhora do Bom Conselho, 853
São Paulo
SP ,05763-470
Brazil
Phone: +55 11 3522-8035
Site: http://www.tectcom.com.br
Tectcom Telecom
Rua Nossa Senhora do Bom Conselho, 853
São Paulo
SP ,05763-470
Brazil
Phone: +55 11 3522-8035
Site: http://www.tectcom.com.br
- A-Z Termination
- Billing and Routing Solution
- call centers
- Cloud-based Unified Communications Service Provider
- Hosted PBX Service Provider
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Fax Service Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Mobile VoIP
- SIP Billing
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- wholesale VoIP
- Wholesale VoIP Carrier
- Agent Virtualization
- Alternate Routing Options
- Answering Rules
- Audio Codec’s: G.729, G.711
- Auto-attendant
- Automatic Call-back
- Billing Software
- Call Back
- Call Center services
- Call Forwarding
- Call Handling
- Call Logs
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Call Transfer
- Call Waiting
- Caller ID Blocking
- Caller ID Control
- Cloud PBX
- Codec
- Conferencing
- Consultancy Services
- Detail & Phone Usage Summary Reports
- DNIS Support
- Do Not Disturb
- Email to Fax, and vice versa
- Extentions
- External/Internal Transfer
- Failover
- Fax To Fax
- Find Me, Follow Me
- gsm voip solutions
- Asterisk
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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