Tecknored Mexico

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General office

Tecknored
Cucapah 20638
Tijuana
Baja California ,91911
Mexico

Phone: +52-664-110-3255

Contact Person

Adal Saenz / Director
Phone: +52-664-103-2293
Phone: +52-664-110-3255

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP

Call Routing VoIP Solutions
Collaboration
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
Termination
Web To Phone

Cisco Systems
Lucent
Micronet

Billing system of own development

Netfonic S.A. de C.V.

Tsares Technologies

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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