Techware Telecom Ltd United Kingdom
General office
Techware Telecom Ltd
Carrwood Park, Selby Road
Leeds
West Yorkshire ,LS15 4LG
United Kingdom
Phone: +44 845 475 0808
Phone: +44 333 240 1180
Site: http://www.techwaretelecom.com
Contact Person
Tim Josse / Managing Director
Phone: +44 333 240 1180
Techware Telecom Ltd
Carrwood Park, Selby Road
Leeds
West Yorkshire ,LS15 4LG
United Kingdom
Phone: +44 845 475 0808
Phone: +44 333 240 1180
Site: http://www.techwaretelecom.com
Contact Person
Tim Josse / Managing Director
Phone: +44 333 240 1180
- Hosted PBX Service Provider
- Hosted PBX
- Hosted VoIP
- Installation and Support Services
- Virtual PBX
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Global Axcess Zagreb Ltd.
Global Axcess was founded in 2000 through private capital investments as a holding company for operations in the U.S. and Europe.
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