Technology Distribution Ltd United Kingdom

Based in UK, Technology Distribution Ltd is an innovative, technology driven and Customer focused organisation committed to deliver high quality telecommunication services to telecom operators, services providers and retail Customers worldwide.

Technology Distribution Ltd has strategic business and technological alliances with leading telecom industry players. The company firmly believes in long-term relationships and strive to ensure that both, Technology Distribution and its partners, benefit from each others business and technical expertise to increase their sales and revenues and to provide choice, innovation and true value for money to their Customers.

Technology Distribution Ltd comprise of highly experienced technical staff and business professionals with proven track record of innovating, developing, managing, and marketing high value customised products locally and globally. The company is equipped with high quality state of art telecoms equipment, which it uses to route international traffic. The company

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General office

Technology Distribution Ltd
Slough
Slough
,SL2 5ER
United Kingdom

Phone: +44 77 399 18424
Site: http://www.tdl-uk.com

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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