Techni Communication Algeria
General office
Techni Communication
Cite Ain Allah BT 419B Dely Ibrahim
Dely Ibrahim
Algiers ,16230
Algeria
Phone: +1 514 421 3051
Phone: +1 514 421 3051
Site: http://www.techni-communication.com
Contact Person
Amar Rouibah / Algeria
Phone: +1 514 421 3051
Phone: +213 64 21 72 59
Techni Communication
Cite Ain Allah BT 419B Dely Ibrahim
Dely Ibrahim
Algiers ,16230
Algeria
Phone: +1 514 421 3051
Phone: +1 514 421 3051
Site: http://www.techni-communication.com
Contact Person
Amar Rouibah / Algeria
Phone: +1 514 421 3051
Phone: +213 64 21 72 59
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Network Service Provider
- SIP Billing
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- Partnering for Origination and Termination
- Termination
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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