Techasoft Canada

TECHASOFT is a professional team dedicated to helping companies perform at their best by giving them professional consulting and efficiency solutions in information technology. We provide solutions according to the demands and specifications of your business applications. We have emerged as a powerful, customer-service oriented company, dedicated and positioned to respond to a full range of IT problems. We firmly believe in pressing toward the goal to provide excellence in our services. Our solutions team provides services ranging from Systems Support and Application Development to Technical Documentation. TECHASOFT has extensive experience in the midrange system services such as designing and developing software applications to support strategic and critical business functions

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General office

Techasoft
5750 jean talon est, suite #1
Montreal
Quebec ,H1S 1M2
Canada

Phone: +1-514-572-6975
Site: http://www.techasoft.com

Contact Person

Smith Shawn / Sales
Phone: +1-514-572-6975

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

Cisco Systems
Dialogic Based
Huawei VoIP Products
Nuera
QiiQ
Quintum
Senao
VocalTec

Java Based own system
Proprietary

Ecocarrier Inc.

Go Tek Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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