taritelecom espa?±a Spain

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General office

taritelecom espa?±a
calle alvaro de bazan 5
alcala de henares
madrid ,28805
Spain

Phone: 34630005050
Site: http://www.taritelecom.com

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Matrix
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems

another

taritelecom espa?±a

VozTelecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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