tantelecom Spain

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General office

tantelecom
cfrailes 36
malaga
malaga ,29012
Spain

Phone: 952654493
Phone: 654081707
Site: http://tantelecom.net

Contact Person

kamal edine / Technical
Phone: 34654081707

International VoIP Wholesale Provider

H.323 Softswitch & CPE
H.323 VoIP Gateway

Cisco Systems

another

ASP

Amitelo Wireless

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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