Talky Callshops Sweden

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General office

Talky Callshops
Glimminge 2045
Broby
,28060
Sweden

Phone: +46 40 608 2250
Site: http://www.talkycallshops.com

Contact Person

Anders Svensson / CTO
Phone: +46 40 608 2250
Phone: +46 703 17 13 06

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Cisco Systems
Mosa

Billing system of own development

Talky Communication

Broadband Telephony Sweden, ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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