Talk Telecom China
- International VoIP Wholesale Provider
- Voip Termination ISP
- Call Routing VoIP Solutions
- E1 Bulk Wholeseller
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Termination
- Web Call
- Web To Phone
- Audiocodes
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Phonitel Technologies
Founded in 2001, Phonitel Technologies is a IT engineering company that specialises in OSS systems integration for telecommunication / financial operators. Most of our staff coming from IT / telecom market place, we offer expertise to operators / entrepre
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