Synkronicity United Kingdom
UK company providing QOS hosted VoIP to businesses as a turnkey solution
Synkronicity provide best of breed hosted VoIP solutions to businesses in the UK – from project management through to install and training and ongoing support.
General office
Synkronicity
1506 - 1508 Coventry Road
United Kingdom
Site: http://www.synkronicity.co.uk
Synkronicity
1506 - 1508 Coventry Road
United Kingdom
Site: http://www.synkronicity.co.uk
- Internet VoIP and Video Conferencing Service Provider
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Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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