Syndrome Technologies India

Syndrome Technologies, emerging networking solution provider offers a range of expertise in the areas of expertise on setting up Corporate Intranets / Extranets, Virtual Private Networks, Internet Data Centres, Call Centres. We provide both consultancy as well as development services in emerging information technology areas like Solutions and products on various Hardware, Software and Network platforms.Since its inception, Syndrome Technologies has been actively associated in providing the latest technological know-how to leading business organizations. Syndrome Technologies has end-to-end networking solution integration within India as well as abroad.Syndrome Technologies has a pool of highly qualified and committed professionals, these professionals, at the development center possess technical expertise in some of the most sought after and cutting edge technologies.

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General office

Syndrome Technologies
1st Flr, Villa Flaviana, Prabhadevi
Mumbai
,400028
India

Phone: +91-222-433-2255
Site: http://www.syndrometech.net

Hardware
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting

Consultancy Services
Data Conferencing
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Matrix
Partnering for Origination and Termination
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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