Swiss Dial Switzerland
General office
Swiss Dial
Birmensdorferstrasse 101
Zurich
,8003
Switzerland
Phone: +41 33 501 8003
Site: http://www.swissdial.ch
Swiss Dial
Birmensdorferstrasse 101
Zurich
,8003
Switzerland
Phone: +41 33 501 8003
Site: http://www.swissdial.ch
- Internet Telephony Service Provider
- Phone To Phone
- Cisco Systems
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
XOtel SIA
CONNECTING CONTINENTS
XOtel is the 5th largest telecom in Latvia* and is known to be one of the leading international voice traffic carriers in Europe and the CIS. Founded in 2006, the company has its representative offices in Ukraine and Czech Republic.
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