Swiftnet (M) Sdn Bhd Malaysia

Swiftnet (M) Sdn. Bhd. is licensed by the Malaysian Communications & Multimedia Commission (MCMC) of the Ministry of Energy, Telecommunications & Multimedia to provide Value Added Data Network Applications and VoIP services.

Established in 1993, Swiftnet has the distinction of being a pioneer in the Malaysian value added telecommunications market.

We evolved from a moderately sized operation in the Klang Valley offering store & forward fax services to become a leading nationwide Applications Service Provider specializing in VoIP.

We are big enough to cope with all your demands, yet small enough to be flexible and creative. We are old enough to have an admirable reputation for reliability. We are young enough to keep up with technology and the ever-changing world of telecommunications. performance.

Your rate:

Rating: 1/1.00/5

General office

Swiftnet (M) Sdn Bhd
403, Tkt2, Glomac Business Centre,
Kelana Jaya,
Selangor ,47301
Malaysia

Phone: +60 (0) 378047008
Phone: +60 (0) 378043459
Site: http://www.swiftnet.com.my

Network Service Provider

Termination

Cisco Systems

Our Own ASP Solution

Voix sdn bhd

VOiztalk

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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