The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Orca Communications (OrcaCom) delivers national & international VoIP telecommunications to small, medium and large businesses. We provide VoIP calls, connections and the hosted PBX system so you only have to deal with one phone company.