Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Megatron Communications
MEGATRON Communications, Inc. was founded in 1999 in Toronto, Canada. MEGATRON present headquarters are located in Toronto, Canada. Using the latest and most efficient telecommunication technology, MEGATRON provides advanced telephone services to companie
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