The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Offer direct white route to Viet Nam termination with competitive rate
and high quality. 100% full CLI and Non CLI; ASR: 65%;
ACD: 13 minutes; PPD: 30s and Capicity 5000 calls.