SuperLink Communications Co. Ltd Palestine

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General office

SuperLink Communications Co. Ltd
City Center
Nablus
Palestine ,972
Palestine

Phone: 97292333350
Phone: 97292333350
Site: http://www.superlink.ps

Contact Person

Muwaffaq Abu-Ghazaleh / IT Manager
Phone: +972 9 2333350
Phone: +972 599671818

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SuperLink Communications Co. Ltd

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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