Is a call center, in which the organization
representatives are geographically located in different areas, otherwise, they
are not at their work stations in the building where the organization office
is. The virtual workers of the call center could be placed in smaller centers,
but most often they are working from home.
IceHook provides modular, cloud based applications to telecom service providers that: manage rates, automate the offsite storage of CDR''s, and provide near real time routing analysis.