SunOcean Telecom Vietnam

Provide VOIP equipment & service

Your rate:

Rating: 3/2.33/5

General office

SunOcean Telecom
2GH Ngo tat to Street
Ho Chi Minh
Binh Thanh ,84
Vietnam

Phone: 84-908-444571
Phone: 84-28-35146178
Site: http://www.sunocean.com.vn

Contact Person

Hai Huynh Nhut / Director
Phone: 84-908-444517

Not data

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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