SunComm Technology Co., Ltd. Core members have been engaged in the communication & networks industry since 1977. Their main products in 2009 focus on GSM, VoIP, 3G Devices.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.