SunComm Technology Co., Ltd China

SunComm Technology Co., Ltd. Core members have been engaged in the communication & networks industry since 1977. Their main products in 2009 focus on GSM, VoIP, 3G Devices.

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General office

SunComm Technology Co., Ltd
7F, No. 53, Jian Kang Road, Chung Ho District
Taipei
Taiwan ,23586
China

Phone: +886-2-32341496
Site: http://www.suncomm.com.tw

Contact Person

Linda Xu / Sales
Phone: +86-769-82036350
Phone: +86-13423026400

Voip consulting

Not data

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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