Sudden Communications Canada
General office
Sudden Communications
Unit 103, 7635 North Fraser Way,
Burnaby
British Columbia ,V5J 0B8
Canada
Phone: +1 6048733910
Phone: +1 6048733910
Site: http://www.suddencommunications.ca/products/microsoft-lync/
Sudden Communications
Unit 103, 7635 North Fraser Way,
Burnaby
British Columbia ,V5J 0B8
Canada
Phone: +1 6048733910
Phone: +1 6048733910
Site: http://www.suddencommunications.ca/products/microsoft-lync/
- Voip consulting
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Netcloud Ltd
Netcloud are distributors of IP-PBX systems, IP phones and Telephony cards for Positron Telecom, Atcom and Yealink.
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