STS Telecom Spain
Hardware, Hosted VoIP billing service provider, International VoIP Wholesale Provider, Internet Telephony Service Provider, Internet VoIP and Video Conferencing Service Provider, Network Service Provider, SIP Billing, Voip consulting, Voip Termination ISP Call Relay VoIP Solutions, Call Routing VoIP Solutions, Consultancy Services, E1 Bulk Wholeseller, H.323 VoIP Gateway, H.323 Wireless/ GSM VoIP Solutions, Installation and Support Services, IP devices, Partnering for Origination and Termination, PC to Phone, Phone To PC,Predictive Dilaer Installation
STS Telecom
Rambla Catalana 54 - 08904 L´hospitilate llobregat
Barcelona
Catalunya ,08904
Spain
Phone: +34632141493
Site: http://www.voipsipproviders.com
Contact Person
Tariq Aziz / wholesale voip termination
Phone: +34632141493
- A-Z Termination
- Billing Software
- Asterisk
- a2billing
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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