Inter-Asterisk eXchange (IAX) is a communication protocol used to initiate user sessions, similar to an SIP, in order to transmit and control streaming media, especially in Voice over Internet Protocol calls. IAX2 (the newest version) is a preferred method because of its flexibility, as it is compatible with a variety of codecs, and jitters and lag are minimal due to trunking and multiplexing, which means the amount of bandwidth and latency are also kept at minimal levels.
TeleCable Services is primarily an Internet based company and while we do have customer service representatives on hand, emails are generally handled much faster than direct phone calls.