SRMS Network Technologies United States

SRMS sells, installs, supports, and maintains AltiGen VoIP Phone solutions nationally. SRMS also provides national cabling and networking solutions, as well as computer services with a commitment to customer services through highly experienced and certifi

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General office

SRMS Network Technologies
677 West DeKalb Pike
King of Prussia
PA ,19406
United States

Phone: +1 610-337-2221
Site: http://www.srmstechnologies.com

Contact Person

Renee Gentile / Account Executive
Phone: +1 610-337-2221 x660

A-Z Termination
Hardware
Mobile VoIP
Network Service Provider
VoIP Billing Software Provider
Voip consulting

Termination

Not data

TalkForGood

BluegrassNet

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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