Spiderbox Australia

We are a full service communications company. We sell desk phones, mobile phones and phone plans. We sell internet connections. We offer website design and hosting, email and data hosting, video conferencing, network engineering and support, IT Support as

We are a full service communications company. We sell desk phones, mobile phones and phone plans. We sell internet connections. We offer website design and hosting, email and data hosting, video conferencing, network engineering and support, IT Support as well as secure data backup. We integrate all of this with leading edge business software. Our products and services offer complete solutions for your entire business.

We look at your whole business - not just your phone system. We have an innovative team of engineers and designers who love a good challenge. If you can describe the problem, we can probably find an effective IT solution for it. Just try us.

We specialise in small businesses about to take the next step - just as we once did ourselves. The hands-on knowledge we gained from the experience, and the experience gained from applying that knowledge to many other clients since, can be applied to your buisness to help you avoid the pitfalls and make your transition as smooth as possible.

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General office

Spiderbox
Brisbane Technology Park, Eight Mile Plains
Brisbane
Queensland ,4113
Australia

Phone: 1300 274 663
Site: http://www.spiderbox.com.au
Contact Person

Scott Hamey / Business Development Manager
Phone: 733189511
Phone: 420988107
  • Hosted VoIP billing service provider
  • Internet Telephony Service Provider
  • Network Service Provider
  • Voip consulting
  • Voip Termination ISP
  • Wireless Broadband
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Collaboration
  • Consultancy Services
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Installation and Support Services
  • IP devices
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • Project Mangement Services
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • Termination
  • vFone
  • Cisco Systems
  • vFone
  • Billing system of own development
  • Custom Open Source Billing Solution

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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