A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
VIET NAM VOIP MARKET PLACE, VOIP PRODUCTS DISTRIBUTOR, IP TELEPHONY SOLUTION AND SERVICE CENTER, SYSTEM INTEGRATION, SOFTWARE DEVELOPMENT, OURSOURCING SERVICE, VIRTUAL OFFICE