SpeedVoIP Canada
SpeedVoIP
600, 6th Avenue S.W
Calgary
Alberta ,T2P 0S5
Canada
Phone: 8675525504959
Site: http://www.speed-voip.com
Contact Person
Cindy Li / Sales
Phone: 8675525504959
600, 6th Avenue S.W
Calgary
Alberta ,T2P 0S5
Canada
Phone: 8675525504959
Site: http://www.speed-voip.com
Contact Person
Cindy Li / Sales
Phone: 8675525504959
- Hardware
- Internet Telephony Service Provider
- Network Service Provider
- Voip consulting
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Termination
- Web Call
- Web To Phone
- Clarent
- GSM-Central
- InfoLink
- IP Phone
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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