Southern Communications Business VoIP Telecoms United Kingdom

Business telecoms providers. Phone systems, cheaper calls, business mobiles, VoIP solutions, installation, training & maintenance

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General office

Southern Communications Business VoIP Telecoms
Glebe Farm, Down Street, Dummer
Basingstoke
Hampshire ,Rg24 2AD
United Kingdom

Phone: +44 8456 344008
Site: http://www.southern-comms.co.uk

Wireless Broadband

Not data

Global Topup

Orbtalk Ltd

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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